Refund Policy

Last updated: 13/10/2026

This policy covers refunds for premium plan purchases (Grand and Royal) on Invity.

Failed or Duplicate Payments

If a payment fails after money was deducted, or you are charged more than once for the same purchase, the extra amount is refunded to your original payment method within 5-7 working days.

Change of Mind

Since premium features are activated instantly on payment, a change-of-mind refund is available within 24 hours of purchase, provided the invitation has not yet been shared with guests (for example, via WhatsApp, a shared link, or a printed QR code).

When Refunds Are Not Available

We are unable to offer a refund once your invitation has been shared with guests, once the 24-hour change-of-mind window has passed, or after the purchased plan's validity period has substantially been used.

How to Request a Refund

To request a refund, reach us via the contact page with your registered mobile number and the reason for your request. We will confirm eligibility and process approved refunds to your original payment method.